Privacy Policy

1. Who we are

Joshua Lee Ross ("nimu", "we", "us") operates a field operations platform that helps service businesses schedule work, dispatch field workers, record job information, and keep customers informed.

Our principal address is 17D Liberty Street, Plumstead, 7800, South Africa.

2. What we collect

We collect the following personal information:

• Account details — name, email address (verified), and optionally a phone number.
• Google profile data — if you sign in with Google, we receive your name, email, and avatar.
• Business data — business name, team members, roles, and any branding you upload.
• Operational data — customers, properties, jobs, descriptions, notes, photos, forms, and job history created by you or your team.
• Usage data — pages visited, features used, and interaction patterns within the platform.

3. How we use it

We use your personal information to:

• Provide, operate, and maintain the nimu platform.
• Process your transactions and manage your subscription.
• Send transactional emails (magic links, job notifications, account updates).
• Improve and develop new features.
• Respond to support requests and enquiries.

4. How we share it

We do not sell your personal information. We may share it with:

• Service providers — infrastructure, email delivery, and payment processing partners who process data on our behalf.
• Legal authorities — when required by law or to protect our rights.

5. Data security

nimu uses industry-standard security measures to protect your data, including encrypted storage, secure authentication (JWT tokens), and multi-tenant data isolation. No business's data is ever accessible to another business.

6. Your rights

Under POPIA (Protection of Personal Information Act, 2013) and GDPR, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Object to or restrict certain processing.
• Data portability — request a copy of your data in a machine-readable format.

7. Cookies

nimu uses essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics.

8. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notice.

9. Contact us

For privacy-related enquiries, contact us at [email protected].